Return & Refund Policy
Last Updated: October 24, 2023
At "Al-Shafiyah Natural Foods" we are committed to providing high-quality natural products. Due to the nature of food items, we generally do not accept returns once a product has been opened or consumed.
check_circle Eligible for Return or Replacement
You may request a replacement or refund within 48 hours of delivery if:
- arrow_right You received the wrong product.
- arrow_right The product was damaged during transit.
- arrow_right The package was leaking or broken upon arrival.
- arrow_right The product received is expired or unfit for consumption.
- arrow_right The order is incomplete or contains missing items.
To process your request, please contact us within 48 hours of delivery and provide:
block Non-Returnable Items
For food safety and hygiene reasons, we cannot accept returns or exchanges for:
- close Opened or partially consumed products
- close Products damaged due to improper storage after delivery
payments Refund Process
Once your claim is reviewed and approved, we will:
Option A
Send a replacement product directly to your registered address.
Option B
Issue a refund through the original payment method or bank transfer.
Refunds are typically processed within 5–7 business days after approval.
Contact Us
For return or refund requests, please reach out to our artisanal care team:
We value your trust and will always strive to resolve genuine concerns fairly and promptly.